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Visiting a foodbank
You will be welcomed by volunteers who will discuss your needs and prepare your food parcel.
“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”
We know that a crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.
Meeting your needs
Your foodbank voucher will be exchanged for three days of emergency food. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example, gluten free, halal or vegetarian.
Preparing your food
Whilst your food parcel is being prepared, a volunteer will talk through your needs. They will also ask if you would like to have a chat with any available walk-in support services next door or if you would benefit from an appointment with an in-house Citizens Advisor. Your food parcel will be packed into paper bags. It is helpful to bring your own bags to use or return these on your next visit, should you need to use the Foodbank again.
Practical guidance and support
Foodbank volunteers take the time to listen and support you. They are specially trained to know about local services and offer practical guidance so that you have access to the right support, helping you to break out of crisis.